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Mission & Values

Our mission

Construction defects in new build homes are becoming increasingly common and increasingly serious. Many buyers struggle to get serious problems put right after they move in. Conventional avenues of redress such as new home warranties and Ombudsman schemes leave owners powerless and vulnerable. IT DOES NOT HAVE TO BE THIS WAY.

Our mission is to help owners of defective new builds get their homes put right efficiently, cost-effectively and fairly with a reasonable minimum of disruption, distress and inconvenience for you and your family. Central to our approach is the UNAVOIDABLE FACT that STRENGTH IN NUMBERS has never mattered more for new build owners.

We are a co-operative because co-operation works for our members and it works for you. Our services and processes are all designed to maximise your ability to benefit from scales of economy, efficiency savings, information and know-how sharing, risk sharing, improved prospects and other substantial benefits that come from working together with other owners with common interests when seeking to get defects and other common issues put right. You do not need to know anyone or be part of a group to benefit from these advantages, you come to us and we do that for you.

Our values & principles

New Build Guru is a co-operative enterprise. Co-operatives are based on the values of self-help, self-responsibility, democracy, equality, equity and solidarity. Our members subscribe to the ethical values of honesty, openness, social responsibility and caring for others.

The co-operative principles below are the internationally-recognised guidelines by which all co-operatives put their values into practice.

  1. Voluntary and open membership

A co-operative is a voluntary organisation, open to all persons who meet the membership criteria who wish to use its services and are willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.

Our key membership criteria are that you are a current owner or co-owner of a new build home in the UK.

  1. Democratic member control

A co-operative is a democratic organisation in which Members actively participate in setting the co-operative’s policies and making decisions. Members have equal voting rights (one member, one vote).

Full members are eligible to attend our AGMs and vote on policies, investment strategies and much more.

  1. Member economic participation

Members contribute equitably to, and democratically control, the capital of the co-operative. At least part of that capital is usually the common property of the co-operative. Members usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing their co-operative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the co-operative; and supporting other activities approved by the membership.

Your membership fees are your contribution to the economic life of New Build Guru.

  1. Autonomy and independence

A co-operative is an autonomous, self-help organisation controlled by its members. If they enter into agreements with other organisations, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their co-operative autonomy.

We never enter into arrangements that would risk limiting what we do for our members. We only work for you.

  1. Education, training & information

Co-operatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their co-operatives.

Our particular focus is on sharing our leading expert know-how on resolving new build defects and other problems in the most cost-effective and efficient way possible, for the best possible outcomes. Better homes, better quality of life and better financial outcomes for our members.

  1. Co-operation among Co-operatives

Co-operatives serve their members most effectively and strengthen the co-operative movement by working together through local, national, regional and international structures.

We work with other organisations in the UK that share and support our values and our objectives.

  1. Concern for community

A co-operative works for the sustainable development of the community through policies approved by the members.

Our mission is to improve the quality of life and financial and other outcomes for our members when dealing with this uniquely challenging subject of getting what you paid for from housebuilders, warranty providers and others.


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